If you would like to receive a refund, please notify us by email at [email protected] no later than 14 days from the date on which you purchased the subscription.
Please mention in the email your user name and the reason because of which you want to stop using our service and get your money back so that we could improve for the future.
We refund subscription purchases only! (no refund will be made for a onetime purchase of the 3 days’ trial).
We will refund your payment if the following criteria are being met:
- It is the first time you've ordered our services and there had not been previous purchases on your account.
- If you have made less than one-hundred connections to our service and your bandwidth usage did not exceed 500 MB.
- If the refund request is made within 14 days of the date on which the purchase has been made.
From the moment we issue the refund (and send you a confirmation email), it can take up to 15 days until you will see the funds in your bank account. The time it takes varies according to the payment method you used, bank regulations, etc.
If 15 days had passed from the moment you received the refund confirmation email from us and you still don’t see the refund, please inform us by email at: [email protected]
If it has been more than 14 days since you had purchased the subscription, you can still send us an email requesting a refund, but in this case it will be at Incognito VPN's sole discretion and will occur only if the subscriber can prove that either the service was not available or usable during the subscription’s term, or that the user tried to contact Incognito VPN during the 14 days’ period to report issues without success. Only once such proof was given, a refund after the 14 days’ period will be considered.
*Please make sure you are receiving emails from us and that the address: [email protected] is not marked as spam by your email provider.